Network Partners excels at providing the critical elements necessary to create a cost-effective, customer-tailored business solution for it clients.

The Network Partners approach includes:

• A service philosophy driven by fast response to customer problems, big or small. Hood says his benchmark is less than a 24-hour turnaround on any issue that requires on-site attention by a Network Partners technician.
  
  
• Thorough documentation of all work conducted on the customer's system, providing a complete history of all ongoing maintenance, hardware and software upgrades, component replacement, or a change in network configuration. Morgan points out that this is valuable to both client and IT vendor, particularly in a crisis situation, so that both parties have a complete understanding of what has been done to a particular machine or network.
  
  
• Engaging with and educating customers on ways to avoid repeating future network problems, thereby taking the "mystery" out of information technology. According to Morgan, this allows the system users to progress to new levels of competence and thus productivity which makes it possible to continually enhance the system’s contribution to profitability.
  
  
• A staff valued as much for their business sense and communications skills as
  for their technical expertise. Hood says he seeks employees with "attitude and ambition" first, and invests in an aggressive internal/external training program to ensure all technicians have the right mix of leading-edge networking and technology skills.

Bill Hood, President of Network Partners, believes that involving clients in the total technology decision-making and buying process invariably leads to more effective use of available resources. "We take a strategic planning approach to technology decisions with the client, so that we can plan for future growth without creating system over capacity today," says Hood. "Ultimately, technology needs to be designed and implemented to shape itself to users and their objectives -- not the other way around," he says.